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| CRM Screen-Pop |
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| Comstice Enterprise can open the CRM page of the calling customer in its built-in browser for the incoming calls. Employee can also call by name from CRM page. |
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| Mobile Call Recording |
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| All calls go through your Cisco UC environment, therefore can be recorded for compliance. |
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| Call Customers By Name |
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| You can protect customer phone numbers and let employees to call customers by name. System will call the agent with the customer on the other end of the line. Your leads and customers are protected. |
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| Mobile Presence |
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| Employees can set themselves "Unavailable" and the customer calls will be routed to other team mebers of the Internal Sales Desk. You can also set their working hours centrally and set employees unavailable out of hours. |
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| Callback List and Phone Books |
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| Your CRM applications can create daily callback lists for the employees and they can call and put a note for the outcome, call multiple times by name using their DID. |
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| Business SMS Chat |
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| If your DID numbers support SMS chat, employees can chat with the customers using thei DID via SMS. |
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